RETURNS & REFUND POLICY

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 7 days from the date of purchase.

All items purchased on line through are returnable except for damaged products . We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 7 days

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item. To understand more about "Berjaya Glassware Guarantee" and what is its coverage please click here.


What is the BERJAYA GLASSWARE’s Returns and Refund policy?

This policy will only be applicable if the item/order that you wish to return is purchased via www.berjayaglassware.com.my

Purchases from Berjaya Glassware retail stores and other e-commerce platforms will not be eligible for this policy.

We have a seven (7) calendar days refund and exchange policy upon your receipt of the order, subject to the following terms and conditions:

  1. Items/orders that you wish to refund or exchange must follow all the requirements that have been listed out in our return and exchange requirement list.
  2. All packaging must be unmarked and not defaced in any manner.
  3. Any item that is received with tags attached must be exchanged with those tags intact.
  4. This policy does not apply to items which have been stated as non-exchangeable and non-refundable on our website www.berjayaglassware.com.my
  5. Items purchased as part of a set or multi-item pack, have to be exchanged as a whole set.
  6. Exchanges performed through offline channels do not need to be exchanged with the same item which was purchased. Exchanging the returned item with another item is permittable.
  7. If the product for which you wish to exchange is of a higher price than the original purchase price, then you will be required to top up the balance using cash.
    If the product for which you wish to exchange is of a lower price, then no balance amount will be refunded to you.
  8. If there is nothing that fits your taste in the outlet store that you visited, you can either:
    I. Visit other Berjaya Glassware outlet store branches . Find out our outlet stores here
    II. Send a request to our Berjaya Glassware customer support team and request for an online refund instead.
  9. No immediate offline refund via store option will be available for the customer should nothing fit your taste in the outlet store.
  10. All the items that we clearance stock NOT be entitle for exchange or refund.


Items for Customers to note:

  • Exchanges are subject to availability. If the store does not have any more stock, you may wait until they are able to source additional stock of the desired product or visit another nearby store.
  • Exchanges may apply for the same product of a different colour or for different products that serve the same function at the same price. Such exchanges are subject to a mutual agreement between yourself and the Berjaya Glassware team.
  • Any exchanges for products of higher prices will require additional payment to make up the price differential.

Please return your purchase to the following address:

 LOT A3,

 KOMPLEKS KILANG SME BANK,

 75460 TELOK MAS, MALACCA

 

We are always here to help, if you have questions, please email to berjayaglass@yahoo.com or call our customer service team at 010-3418641 for complete instructions on how to return the merchandise and receive a replacement.

IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service - a service that provides a tracking number (like CITY-LINK, KTMB, POSLAJU). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery in unavailable.